Data Processing Information

When you provide your consent or contact us by phone, we process your personal data for the following purposes:

– Collection and temporary storage of your phone number

– Processing of call interactions by an AI-supported telephone assistant

– Creation of call notes and summaries to route and handle your request

– Use of aggregated call data for service improvement and quality assurance

– Secure storage and processing of all personal data in accordance with GDPR requirements

No intentional full audio recordings of conversations are stored. The processing primarily consists of call notes and summaries required to handle your inquiry.

Legal Basis for Processing

The processing of your data is carried out on one or more of the following legal bases:

– Article 6(1)(b) GDPR (performance of a contract or pre-contractual measures)

– Article 6(1)(f) GDPR (legitimate interest in efficient customer communication and service improvement)

– Article 6(1)(a) GDPR, where explicit consent is required and has been given

AI Assistant Contact Consent

If you consent to being contacted by our AI-powered telephone assistant, you agree to:

– Receiving phone calls from an automated AI assistant system

– The processing of call content in the form of call notes and summaries

– The storage and processing of your phone number and inquiry-related information

– The use of this data exclusively for handling your request and improving our service quality

Your consent can be revoked at any time with effect for the future.

Recipients and Data Processing Outside the EU

Data processing may be carried out by carefully selected service providers acting as data processors pursuant to Article 28 GDPR (e.g. providers of AI telephony, automation, or infrastructure services).

If personal data is transferred to countries outside the EU or EEA, such transfers are carried out only in compliance with GDPR requirements, in particular through appropriate safeguards such as standard contractual clauses or recognized adequacy mechanisms.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described above.

– Call notes and summaries used for routing and initial processing are deleted after a maximum of 30 days, unless further retention is required for contract-related communication or legal obligations.

– Data no longer required will be securely deleted or anonymized.

Your Rights

You have the following rights under the GDPR:

– Right to withdraw consent at any time

– Right of access to your personal data

– Right to rectification or deletion of your data

– Right to restriction or objection to processing

– Right to data portability

– Right to lodge a complaint with a supervisory authority

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, unlawful processing, accidental loss, destruction, or damage.

Contact Information

For any privacy-related concerns, please contact us at:
Email: hello@jvglabs.com
Phone: +1 (717) 929-8961